Refund policy
Refund Policy
Eligibility for Refunds
To be eligible for a refund, your item must be unused, in the original packaging, and in the same condition as you received it. You must request a refund within 14 days of receiving your order.
The following items are not eligible for refunds:
- Personalized or custom-made accessories
- Items marked as "final sale"
- Used hair styling tools
- Opened packages of hair accessories
Refund Process
- Contact our customer service team via email at [email protected] to initiate your refund request
- Include your order number and reason for return
- Once approved, you will receive return instructions
- Ship the item back to us using a trackable shipping service
- Upon receipt and inspection of your return, we will process your refund
Refund Timing
Refunds will be processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
We currently only offer refunds. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.
Need Help?
For any questions regarding our refund policy, please email us at [email protected]. Our customer service team is available Monday-Friday, 9am-5pm EST.
