Faq
Order Processing
How long does order processing take?
Orders are typically processed within 1-2 business days. During peak seasons or promotions, processing may take slightly longer.
Can I modify or cancel my order after placement?
You may request order modifications within 1 hour of placement by contacting our customer service. After this period, changes cannot be guaranteed as processing begins immediately.
Shipping & Delivery
What shipping methods do you offer?
We provide standard and express shipping options. Delivery times vary by destination and selected shipping method, typically ranging from 3-15 business days.
Do you ship internationally?
Yes, we ship worldwide. International orders may be subject to customs fees and import taxes which are the customer's responsibility.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery for unworn, undamaged items with original packaging and tags. Some sale items may be final sale.
How do I initiate a return?
Please contact our customer service team with your order number to receive return instructions. A return authorization is required for all returns.
Product Care
How should I care for my hair accessories?
For best results, store hair accessories in a dry place away from direct sunlight. Clean with a soft, dry cloth. Avoid exposure to water, chemicals, or excessive heat.
Are your jewelry items waterproof?
Most of our fashion jewelry is not waterproof. We recommend removing necklaces and waist accessories before swimming, showering, or exercising to maintain their quality.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment methods depending on your location.
Is my payment information secure?
All transactions are processed through PCI-compliant payment gateways with SSL encryption. We never store your full payment details on our servers.
For any questions not covered here, please reach out through our contact form. Our customer service team typically responds within 24 hours.
